Support and issue resolution
Subscription imports, connection troubleshooting, billing and refund requests are all handled through the user panel. Select the relevant issue and include the necessary device platform and error details before submitting.
Panel tickets are the official support channel currently available. No public email address or Telegram account is configured, so this page does not list guessed or substitute accounts.
Use this channel for issues requiring follow-up, including subscription imports, international route connections, plan billing, traffic resets, upgrade adjustments and refund requests.
Tickets are handled in queue order after submission. Check the status in the user panel; no fixed response time is guaranteed.
Open the Ticket PanelNo public email address is currently configured. If you need to preserve a full issue description, error details or order status, submit it through a panel ticket instead.
Because no public email channel is available, there is no response time to list for this channel.
No public Telegram contact channel is currently configured. Subscription, connection and billing matters are documented in panel tickets.
Because no public Telegram channel is available, there is no response time to list for this channel.
Complete information helps determine whether an issue involves the account, subscription, client or route selection. Do not provide your account password or full subscription URL when submitting a ticket.
Specify your platform, including Windows, macOS, iOS, Android or Linux. Describe the message shown after import, whether the subscription refreshes, and which step triggers the issue. Get the client entry point and subscription details from the user panel.
Tell us the selected country or region, the access scenario, whether you have tried switching routes, and whether the issue is a failed connection, a dropped connection or unexpected behavior from the target service. Regional availability does not guarantee availability in a specific city or for a particular streaming service; follow-up checks will use the actual connection details.
Monthly subscription traffic resets each month on the activation date, and mid-cycle upgrade differences are prorated by the remaining days. Include the selected plan and order status shown in the panel; do not paste payment credentials on public pages.
VPNPG offers 14-day no-questions-asked refunds. Submit refund requests through a panel ticket so the order can be linked and the case history retained.
Before You Submit
VPNPG covers 120+ countries and 250+ routes, supports Windows, macOS, iOS, Android and Linux, and allows unlimited simultaneous devices.
Accounts are created with a username and password, with no email address required. Payment methods include Alipay, WeChat Pay and USDT.
Popular Self-Service Links
Need Further Assistance
If the self-service guides do not resolve the issue, add the steps you took and the current status to a panel ticket. Follow-up replies and resolution details will remain in the same ticket.
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